Terms & Conditions

Please take a moment to review our Terms & conditions of service

Lesson Cancellation Policy


Our Lessons run year-round, and the continued progress of our students and invested time of our instructors is very important to Rockingham Music Academy.

If you need to cancel a lesson, please give at least 24 hours notice before the session start time to our booking team.  With 24 hours notice, you are eligible for a makeup lesson (see the definition of a makeup lesson below).

Students with a weekly booking are allowed 2 cancellations per twelve week cycle (term). One of which can be “last minute” (before 11am on the lesson day, or before 7am for Saturday morning bookings) and the other requires a minimum 24 hours notice.

Notice of a Cancellation must be made directly to your teacher.

If Rockingham Music Academy cancels a lesson for any reason, for example if your instructor is sick and unable to be substituted, we will notify you as soon as possible and you will be eligible for a makeup lesson.


Makeup lessons

1. Lessons cancelled at least 24 hours ahead will receive a makeup lesson.
Typically, makeup lessons take place at an alternate time or day within a fortnight or during the week after the term ends.


2. You can not reschedule a make up lesson.

3. Makeup lessons will be scheduled to suit the teacher’s timetables.

4. Only 2 makeup lessons can be given in every 12 week block.

5. If your instructor is not able to make a lesson:
     a) We will makeup the lesson or organize another teacher
     b) Makeup lessons are treated as regular lessons

6. Lesson fees are not refundable so please make sure you are able to complete lessons you have paid for.

 

General Conditions

Rockingham Music Academy takes no responsibility for the supervision of students under the age of 18 before or after their session times.

If we are concerned about your behaviour or if you do not pay your fees when they are due, we may suspend or terminate your sessions.

Booking & Payment Options
 

1. Weekly Bookings

Enrol in weekly lessons by prepaying between 2 and 12 sessions (a series of 12 typically covers a full school term and holiday cycle).
Your preferred instructor and time slot will be reserved each week for your booking. Payment must be made prior to start of the first lesson. Weekly or Fortnightly payments are accepted as long as bookings are paid a minimum one week in advance at all times.  Bookings not paid in advance according to these terms are not guaranteed.
 

2. Casual Bookings
One-off casual lessons can be made but only within 7 days of the Lesson and must be paid for upon booking to be guaranteed.

3. Payment Options
Payments are made directly to the teacher.  Please confirm available methods upon booking.
 

4. Refunds
We do not give refunds for booked sessions that have been paid for. All booked sessions must be used within the term they are purchased - no refunds will be given for any unused sessions

 

5. Discounts
Rockingham Music Academy does not currently offer discounts for multiple students or sessions.
Occasional promotions are offered and giveaways take place on RMA's social media sites, so be sure to connect with us on Facebook.

 

 

Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services provided by Rockingham Music Academy following the posting of any changes to these Terms and Conditions of Service, constitutes acceptance of those changes.
 

Contact Information

Questions about the Terms & Conditions should be sent to us by email at lessons (at) rockinghammusicacademy.com